Refund Policy | CoolShort

CoolShort Refund Policy ======================= Last updated: October 16, 2026 The effective date and version are shown on the published policy page. Contents 1. Scope and contact 2. Apple purchases 3. Canceling renewal 4. Missing purchases and access 5. Refunded or revoked purchases 6. Coins and rewards 1. Scope and contact -------------------- CoolShort is operated by FASTMORE PTE LTD. For support, email [email protected]. This policy covers the current CoolShort iOS weekly and monthly VIP subscriptions purchased through Apple. The published page displays its version and effective date. 2. Apple purchases ------------------ Apple processes payments and determines eligibility for refunds under its rules and applicable law. To request a refund, visit https://reportaproblem.apple.com, sign in to the Apple account used for the purchase, and follow Apple's instructions. A request does not guarantee approval. We cannot promise a refund date or override Apple's decision. Mandatory consumer rights remain unaffected. 3. Canceling renewal -------------------- Cancel or manage your subscription in iPhone Settings → your name → Subscriptions. Canceling renewal is separate from requesting a refund and normally leaves access until the paid period expires. Deleting CoolShort or deleting your CoolShort account does not cancel an Apple subscription. You do not need to wait for subscription expiry before asking to delete your account. 4. Missing purchases and access ------------------------------- If a purchase succeeded but VIP access is missing, sign in to the appropriate CoolShort account and use Restore Purchases. Contact [email protected] if access is still missing. Include your app version and the relevant transaction or request identifier if available. Do not send passwords, verification codes or full payment card details. 5. Refunded or revoked purchases -------------------------------- When Apple confirms a refund or revocation, the associated entitlement may be removed according to the verified transaction state. This is separate from cancellation of future renewal. Contact support if you believe access or a coin ledger entry is incorrect. 6. Coins and rewards -------------------- Coins earned through eligible tasks are not cash, cannot be redeemed for money and do not create a cash refund entitlement. Current iOS offerings do not sell coin packs. Report a reward or unlock error to support so we can investigate the account records.