Privacy Policy | CoolShort

CoolShort Privacy Policy ======================== Last updated: October 16, 2026 The effective date and version are shown on the published policy page. Contents 1. About this policy 2. Information we process 3. How we use information 4. Sharing and service providers 5. Retention and account deletion 6. Your choices and privacy requests 7. Security, international processing and children 8. Policy updates and contact 1. About this policy -------------------- CoolShort is operated by FASTMORE PTE LTD. Contact us about privacy at [email protected]. Our website is https://coolshort.app. This policy describes the CoolShort iOS service offered initially in the United States. The effective date and version appear on the published policy page. 2. Information we process ------------------------- 2.1 Account and authentication Your CoolShort account ID, Apple sign-in identifier, verified email (including an Apple private relay address if provided), name supplied through Apple sign-in, authentication credentials and session records. Apple may provide your name and email only when you first authorize sign-in. 2.2 Purchases Apple transaction identifiers, product and subscription status, purchase and expiration dates, restoration, refund and revocation records, and related entitlement and coin ledger entries. Apple processes payment details; we do not receive your full payment card number from Apple in-app purchases. 2.3 Viewing and preferences Titles and episodes viewed, playback progress and sessions, favorites, follows, reservations, notification preferences, reward task progress and coin unlock activity. Some guest preferences remain on your device; signed-in features send the records needed to provide and synchronize those features. 2.4 Support Messages, contact details and information you choose to send, account and request identifiers, and purchase information needed to investigate an issue. Please do not send passwords, verification codes or full payment card details. 2.5 Notifications If you enable supported notifications, we process a push token, installation identifier, permission status, project identifier, timezone, delivery and notification interaction records to deliver and manage notifications. You can change notification permission in iOS Settings and available preferences in the app. 2.6 Service operation Request and error records, security events and technical connection information needed to authenticate requests, enforce availability and territory restrictions, investigate failures and prevent abuse. Your network address is visible to systems that deliver the service; it is not precise GPS location. 3. How we use information ------------------------- We use this information to operate accounts and sessions; deliver and resume dramas; maintain favorites, rewards, purchases and subscription access; restore eligible purchases; deliver requested notifications; respond to support and privacy requests; prevent fraud and unauthorized access; and meet accounting, legal and dispute obligations. We do not use your data for cross-company advertising tracking, and the current service does not offer third-party advertising. 4. Sharing and service providers -------------------------------- Apple processes sign-in and App Store transactions under its own policies. If notifications are enabled, Expo's push service and Apple Push Notification service process notification delivery data. Infrastructure and media delivery providers process data needed to host and deliver CoolShort, under arrangements appropriate to their role. Support emails are processed by our email provider. We may disclose necessary records when required by law or to protect users and the service, or in a business transfer subject to applicable protections. We do not sell personal information or share it for cross-context behavioral advertising. 5. Retention and account deletion --------------------------------- 5.1 General approach We keep account data while needed to provide the service and for the specific obligations below. We minimize retained information and restrict access. 5.2 Deletion and scheduled retention Our approved deletion retention plan targets removal of online identity, session, push, viewing, favorites and preference data within 30 days after confirmation. Ordinary support records are scheduled for removal 180 days after closure; ordinary security/access logs after 30 days; deletion proof after one year; rolling backups within 90 days, with deletion records reapplied before restored data returns to use. 5.3 Current availability These targets are being implemented and are not a statement that permanent deletion is currently enabled. Contact support for current request handling and timing. 5.4 Financial records and legal holds Necessary financial and tax records may be retained for applicable accounting periods. Where Singapore corporate income tax record rules apply, records must be kept for at least five years from the relevant Year of Assessment, rather than five years from account deletion. Transaction identifiers needed for purchase integrity and subscription lifecycle handling are minimized and restricted to those purposes and applicable financial retention. Active disputes, security investigations and legal holds may require narrowly scoped retention with periodic review. Such retention does not authorize keeping an entire account profile indefinitely. Backups are not used for ordinary business after deletion. 6. Your choices and privacy requests ------------------------------------ Contact [email protected] to request access, correction, deletion or information about your data, or to exercise rights available under applicable law. We may need to verify ownership before acting. We do not discriminate against you for exercising applicable privacy rights. The account deletion page describes current service availability. Deleting an account does not cancel an Apple subscription; manage renewal in Apple subscription settings separately. Turning off push notifications does not require deleting your account. 7. Security, international processing and children -------------------------------------------------- 7.1 Security We use access restrictions and other technical measures to protect information, but no service can guarantee absolute security. 7.2 International processing Processing may take place outside your state or country, including by providers involved in international delivery. We apply protections required by applicable law. 7.3 Children CoolShort is not directed to children under 13. If you believe a child under 13 supplied personal information, contact us so we can investigate and take appropriate action. 8. Policy updates and contact ----------------------------- We publish policy updates with a version and effective date and provide additional notice where required. For questions or complaints, contact FASTMORE PTE LTD at [email protected].